1. Send a request：Fill in the booking form on the activity page, or email hello@thetscout.com with

   • preferred date & time

   • number of participants

   • language (English or Chinese)

   • preferred region of tea farm

   • any dietary restrictions or mobility needs.

2. Availability and quotation：Within 2 business days, we confirm availability with our partner tea garden or tea house and email you a quotation.

3. Payment： Please pay through NewebPay by the deadline on the quotation. Places are not held after the deadline.

4. Booking complete： Once payment is received, we email a booking confirmation with the date, time, meeting or service location and things to note.

• Advance notice: please book at least 7 days before the activity date. For bookings made less than 7 days ahead, we will try to arrange a session subject to our partners’ availability, but cannot guarantee it.

• Tea garden experiences: Monday to Sunday, starting between 9:00 am and 5:00 pm, about 3 hours per session.

• Tea ceremony services: Monday to Sunday, starting between 10:00 am and 5:00 pm, about 1.5-2 hours per session. Private sessions can be arranged on request.

• Seasons and closures: some tea gardens do not host visitors during tea-processing season, Lunar New Year or their regular closing days. Available dates are shown on the activity page or quotation.

• Group size: 2 to 10 participants per session. For larger groups, please email us.

• Cancellation and refund： You may cancel at any time before the activity starts by notifying us. The Site refunds according to when your notice is received:

  • 7 days before the activity starts: Full refund

  • 2 days before the activity starts: 70% of the activity fee refunded

  • 1 day before the activity starts: 50% of the activity fee refunded

  • On the day of the activity, after it has started, or no-show without notice: No refund

• Rescheduling and transfer：You may reschedule once free of charge up to 7 days before the activity starts (availability of the same tea garden or tea house is not guaranteed). You may also notify the Site up to 1 days before the activity starts that person will attend in your place, at no extra charge.

• Late arrival and leaving early：If you have not arrived 30 minutes after the meeting time, or are absent without reason, the booking is treated as cancelled on the day of the activity and is non-refundable.

• Group size： The group size is the number confirmed by the purchaser at the time of ordering. If the group will be changed, please notify us at least 7 days in advance. If no notice is given and fewer people attend on the day than were ordered, no refund is given. Participants in excess of the number ordered will be charged per person.

• Cancellation by the Site： If the activity cannot take place for reasons attributable to us, the Site will notify you immediately and refund you in full.

• Force majeure： If the activity cannot take place because of a typhoon, earthquake, heavy rain, a government announcement suspending work and classes, road closures, communicable disease controls or other causes not attributable to either party, either party may cancel and neither is liable to compensate the other. You may choose to reschedule free of charge, or the Site will refund the balance after deducting necessary costs that have already been paid and cannot be recovered (receipts provided).

1. Apply. Email hello@thetscout.com and state your reason for cancelling.

2. Reply. The Site replies within 2 business days to confirm the refund amount.

3. Refund. The Site processes the refund within 7 business days of confirming the cancellation. Under Article 19-2 of the Consumer Protection Act, if you give notice of cancellation within 7 days of completing your order and at least 7 days remain before the service date, the Site refunds you in full, no later than 15 days from the day after it receives your notice.

Refunds are returned to the original payment method. Where that is not possible, the refund is made by bank transfer, with no transfer fee charged to you.

For a full refund, the Site voids the original invoice or issues a sales return and allowance certificate. For a partial refund, the Site issues an allowance certificate and notifies you electronically.

Order formation： The contract is formed when the Site confirms the order with both parties and notifies you by email. If you have already paid, the contract is deemed formed.

Prices and information. The price, content and number of places for tea farm experiences and tea ceremony services are those shown on the quotation at the time of ordering. Prices are in New Taiwan dollars and include tax. If the information on a page is clearly wrong, the Site will notify you within 2 business days, and you may choose to cancel the order for a full refund or proceed on the correct terms.

Payment. The Site offers payment by credit card and convenience store payment code through a third-party payment service provider (NewebPay). The Site does not store your full credit card number or security code.

Invoices. The Site issues triplicate uniform invoices as required by law.

Booking confirmation. Once payment is complete, the Site emails a booking confirmation with the date, time, meeting or service location and things to note. The Site does not send physical tickets.

Transaction security. If the Site detects a suspected fraudulent card transaction, impersonation or other irregular transaction, it may suspend the order and verify it with you. If verification cannot be completed, the Site may cancel the order and refund the amount received.

Tea farm experiences mostly take place in the nature, outdoor areas or tea-processing sites. Please assess your own health and follow the safety instructions of on-site staff.

When booking, please tell us truthfully about dietary restrictions, mobility needs and anything else that may affect your participation.

The Site is not a travel agency and does not carry travel agency liability insurance or performance bond insurance. The insurance arrangements for each activity are shown on its activity page. We recommend that you take out your own travel accident insurance as needed.

Photographs or video may be taken during activities for the Site's content and promotion. The Site will tell you beforehand on site. You may say at any time that you do not wish to be filmed or photographed, and the Site will not publish images in which you can be identified.

If a participant does not follow safety instructions, disrupts the activity or endangers others, and continues after being asked to stop, the Site may require them to stop participating. Fees already paid are not refunded.

The rights in the Site's text, photographs, videos, designs, trademarks and software belong to the Site or the original rights holders. You may browse the Site and share links for personal, non-commercial purposes. Any other use requires prior written consent, and the Site reserves the right to take legal action.

Where the Site suspends service because of system maintenance, equipment failure, interruption of a third-party service or force majeure, it will give advance notice where possible. The Site is liable under the law for damage caused by reasons attributable to it. Nothing in these Terms excludes or limits the Site's liability under mandatory provisions such as the Consumer Protection Act. Third-party websites linked from the Site are the responsibility of their own operators, and their content and privacy practices are outside the Site's control.

The Site collects and uses your personal data only as needed to complete transactions, provide services and carry out marketing you have consented to. It does not sell personal data. This Policy gives the notice required by Article 8 of the Personal Data Protection Act.

1. Data collector

景字號文化事業有限公司 (Unified Business Number 60312100), the operator of The T Scout (thetscout.com).

2. Purposes of collection

• Processing booking orders, activity registration and refunds (069 Contract, quasi-contract or other legal relationship matters; 148 Online shopping and other e-commerce services)

• Customer service (090 Consumer and customer management and services)

• Payment and invoicing (067 Credit card, debit card or electronic stored-value card business; 063 Collection, processing and use of personal data by a non-government agency under a legal obligation)

• Website traffic and service improvement analysis (157 Surveys, statistics and research analysis)

3. Personal data collected

• Ordering and invoicing: purchaser's name, phone number, invoice details (carrier, Unified Business Number)

• Booking a tea farm experience or tea ceremony service: participant's name, contact phone number, emergency contact's name and phone number, dietary restrictions or mobility needs (provided voluntarily)

• Activity insurance (where the activity is insured): participant's date of birth and national ID or passport number, used only to arrange insurance

• Payment: payment method, transaction amount, transaction result, last four digits of the credit card. The full card number and security code are handled by the payment provider and are not stored by the Site

• Refunds: bank name, account number and account holder name for refunds by bank transfer

• Contacting customer service: the content of your messages and the correspondence record

• Browsing the website: IP address, device and browser type, pages viewed and time of visit, cookie identifiers

4. Cookies and analytics tools

The Site uses cookies to keep you logged in, retain your selections during the booking process and measure website traffic.

The Site uses third-party tools such as 【Google Analytics, Meta Pixel】 to analyse traffic and measure advertising performance. These tools process data under their own privacy policies.

You can refuse or delete cookies in your browser settings. If you refuse them, features such as login and booking may not work properly.

5. Period, territory, recipients and manner of use

• Territory: within the Republic of China (Taiwan), and the server locations of the service providers described in Section 7.

• Recipients: the Site, and its service providers and partners.

• Manner: in electronic or paper form, by automated or manual means, within the purposes stated above.

6. Outsourced processing and disclosure to third parties

The Site provides data to the following parties only to the extent needed to deliver the service, and requires them to keep it confidential and secure:

• Payment service provider (NewebPay) and acquiring bank: order number, amount and payment details, to process payments and refunds

• E-invoice value-added service provider: invoice details and transaction amount, to issue and transmit e-invoices

• Partner tea gardens, tea masters and venues: participants' names, number of participants, dietary restrictions or mobility needs, to arrange on-site hosting

• Insurance company (where the activity is insured): participant's name, date of birth and national ID or passport number, to arrange cover and handle claims

• Website hosting, email and cloud service providers: system operation and sending notifications

Other than the above, with your consent, or on a lawful request under laws and regulations or from judicial or competent authorities, the Site does not provide your personal data to any other third party.

7. International transfer

The servers of the hosting, email and analytics services used by the Site are located outside the Republic of China (Taiwan). The Site selects service providers with appropriate security measures and complies with the competent authority's restrictions on international transfers.

8. Retention periods

• Order, payment and invoice records: at least 5 years after the transaction is completed, as required by tax and accounting laws

• Identity data used for activity insurance: deleted within 30 days after the activity ends and insurance matters are concluded

• Bank account data used for refunds: deleted within 6 months after the refund is completed

• Customer service correspondence: 2 years after the case is closed

• Marketing lists: when the retention period expires or the purpose of collection no longer exists, the Site deletes, destroys or de-identifies the data.

9. Data security

• The whole website uses SSL/TLS encrypted transmission.

• Passwords are stored in hashed form, so Site staff cannot see your password.

• Credit card data is handled by a payment provider certified to PCI DSS.

• Only staff who need personal data to do their work can access it, and they are bound by confidentiality.

10. Your rights

Under Article 3 of the Personal Data Protection Act, you may exercise the following rights over your personal data held by the Site:

• To make an inquiry or request to review it.

• To request a copy.

• To request that it be supplemented or corrected.

• To request that collection, processing or use be stopped.

• To request deletion.

If you do not provide data

You are free to choose whether to provide personal data. If you do not provide the data needed to complete a transaction, the Site may be unable to accept a booking, process an activity registration or issue a refund.

Minors

If you are under 18, please provide personal data only after your legal guardian has consented. If the Site finds it has collected a minor's data without consent, it will delete it.

Notification of personal data incidents

If personal data is stolen, leaked, altered or otherwise compromised, the Site will, after investigating, notify the affected individuals by email or other appropriate means, explaining what happened and the measures taken in response.